As of January 2021

1. General

1.1 Validity

For deliveries under service contracts these regulations represent a recommendation for action, which we advise our contractual partners to agree on with the supplier commissioned by them in the mutual interest of efficient processes.

If further agreements (logistical services, etc.) are in place with the supplier / sender of the goods, these represent an addition to the transport and packaging guidelines.

In principle our general terms and conditions apply.

Suppliers of card blanks must adhere to VISA and MasterCard storage and shipping requirements.

1.2 Delivery and billing address

The correct delivery address can be found in the respective order documents. Same for the billing address.

In general:

Delivery address(unless otherwise specified):

For Bamberg:

TCS CARDS & SERVICES GMBH Contact person (please always specify) Kronacher Straße 61
96052 Bamberg

For Neu-Isenburg:

GNC TCS TECHNOLOGIE, CARDS & SERVICES GMBH Contact person (please always specify) Odenwaldstraße 19
63263 Neu-Isenburg

Acceptance times:

Monday to Thursday 07.30 – 12.00 and 12.30 – 16.00 Friday 07.30 – 12.00 and 12.30 – 15.00

1.3 Delivery dates / Delayed Deliveries 1.3.1. Delivery Date

To ensure the stipulated delivery date, unavailability of data required for printing / production must be reported immediately.

1.3.2. Consignment

  • The delivery dates specified in the order constitute fixed dates.
  • The contractual partner is fully responsible for the procurement of the supplies and services required for the delivery – even if not caused by own negligence
  • The supplier is obliged to notify us immediately in writing if circumstances arise or become apparent to them which result in the delay of agreed delivery dates
  • After the delivery period has expired, the supplier is automatically in default.
  • If the agreed deadlines are exceeded, the supplier has to pay a contractual penalty of 0.3% of the order total for each working day of the delay – in the case of partial deliveries / partial call-offs 0.3% of the total order amount due for the respective partial service. In total, the contractual penalty may not exceed 5% of the total order amount – in the case of partial deliveries / partial calls, 5% of the order total due for the respective partial service. The amount is to be reimbursed to GNC TCS immediately if there are no more payments outstanding from which it can be deducted. GNC TCS explicitly reserves the right to assert further claims – taking into account the penalty incurred as the minimum amount of the damage.
  • GNC TCS claims for damages due to delayed delivery remain unaffected and explicitly reserved. Forfeited contractual penalties are not offset against the compensation.

2. Transport and Delivery

The application of points 2.1 and 2.2 must be coordinated with the respective contact person!

2.1 Avis Goods (from 5 pallets onwards)

In order to guarantee a short lead time for the goods, GNC TCS needs to be notified of your shipment(s) at least 1 day prior to delivery.

This applies to all shipments to the delivery addresses of GNC TCS. Please send an email stating “Advance delivery note” together with a copy of your original delivery note attached to the following recipients:

For Bamberg: ogreim@tc-s.eu and always cc bberger@tc-s.eu
For Neu-Isenburg: ryagci@tc-s.eu and always cc lager_ni@tc-s.eu

2.2 Avis Freights (from 5 paletts onwards)

In order to ensure a short processing time for the loading and unloading of the trucks, the carriers are asked to advise an estimated time of arrival and to coordinate the times with the incoming goods department! If GNC TCS has not been notified of the arrival of a vehicle in advance, preferential processing cannot be done.

Avis Freights per email to:

For Bamberg: ogreim@tc-s.eu and always cc bberger@tc-s.eu

For Neu-Isenburg: ryagci@tc-s.eu always cc lager_ni@tc-s.eu

2.3 Shipping and supporting documents

Correct shipping documents and the delivery note (2x) are to be handed over to the contractual carrier. The shipping documents must show the following basic information:

  • Correct delivery address
  • Number of pallets / packages belonging to the shipment
  • Gross weight of the shipment
  • GNC TCS order number
  • Total amount of orders
  • Freight conditions (e.g .: ex works or free delivery)
  • For the content of the delivery note, see point 2.4!
  • To simplify the administrative process, the following applies:
    • one delivery note per shipment and
    • One invoice per order (exception: collective invoices, if agreed.)

2.4 Delivery note / invoice

2.4.1 General

  • Delivery notes must always be attached in duplicate, to the shipping documents.
  • In general, no deliveries will be accepted without a delivery note. The sender is responsible for additionally inspect of the delivery note or a subsequent inventory, including a processing fee of € 50.
  • Invoices must also be sent in duplicate.

2.4.2 Delivery note content:

Each page of the delivery note needs to state the following:

  • Document number
  • Time of generation (date, time)
  • Company name plus correct and detailed address
  • GNC TCS order number / order number
  • Only goods from one order
  • Item number and description
  • Submission description (if available, e.g. broker identification, etc.)
  • Number of pieces delivered (per box size and number of boxes)
  • For rolled goods:
    • Specification of the paper weight (g / m2)
    • Specification of the gross form dimensions (e.g. 406 mm x 24 ‘’)
    • Sample form (see appendix)
    • Information on load carriers (number / type of loading aids, e.g. pallets, reusable containers, etc.)
  • Number of pallets
  • For personalized goods, the content from zip code to zip code!

2.5 Physical composition of load units

2.5.1 Use of Euro pallets

  • In order to avoid waste disposal costs and for a better handling of the shipments, these must be shipped using flawless, dry, undamaged and exchangeable Euro pallets in accordance with DIN 15146, 800×1200 mm, UIC.
  • A delivery on one-way, industrial or Euro half-pallets is only permitted after prior agreement (e.g .: rolled goods).
  • Additional handling and disposal costs are to be borne by the sender (€ 25 per pallet !!).

2.5.2 Packing of pallets

  • Palettes are to be packed by article or according to type
  • n general, mixed pallets are not permitted if the delivery quantity is greater than one pallet.
  • Alternatively, sandwich pallets are also permitted for incoming goods inspection, provided the goods are not damaged as a result.
  • Sandwich pallets consist of single-item layers, in which the different layers are separated by an additional pallet (pallet item A – pallet item B etc.) and each pallet must individually identified by a “small” pallet label.
  • If several of such single-item layers, each with their own pallet, are stacked to form a sandwich pallet (which is combined as a shipping unit by stretching, shrinking or taping), a collective pallet note is issued for the entire shipping unit, which lists all partial pallets with their contents.
  • In each case, if the order is delivered in cardboard boxes, the cardboard boxes must be arranged in such a way that the space on the pallet is used optimally and the goods are in a safe position.

2.5.3 Palett measurements

  • The maximum dimensions for Euro pallets are 1400 x 800 x 1200 mm (H x B x L).
  • Re-packing overloaded pallets is at the expense of the supplier / sender.

2.5.4 Palett security

  • The pallets must be secured with foil completely (including the top) against unauthorized access, moisture and other environmental influences that can damage the product (see ADSp2003, 6.2.2).
  • In addition, special attention must be paid to securing the goods through the use of suitable edge protection measures.
  • Rolled goods must be secured against rolling away using suitable wide wheel chocks (cardboard / styrofoam), straps (lengthways and crossways) and stretch film.
  • In case of narrow rolls in particular, it must be ensured that the goods cannot be destabilized and damaged by tipping over, even if they are handled several times by a carriers or within the warehouse.
  • The rolls must always be protected from moisture through suitable packaging.

2.6 Identification of loading units

2.6.1 General

  • To ensure efficient processes for all parties involved (sender – carrier – recipient), it is essential to ensure that each loading unit (pallet, cardboard container, roll) is clearly identified.
  • In general, pallets are to be marked with four pallet labels, one on each side (exception: rolled goods, one pallet label is sufficient here).

2.6.2 Pallet label

In addition to the pallet number, the following information must be placed on the pallet note in plain text:

  • Sender
  • Receiver
  • Pallet number and total amount of the shipment (pallet x of y)
  • GNC TCS order number
  • Total order quantity
  • Number of collies and pieces per pallet
  • Codes or versions per pallet
  • Shipping date

2.7 Labelling of packages

Each package / parcel / cardboard container must be clearly marked on the front with the following information (font size Arial 20 minimum):

  • GNC / TCS order number
  • Item number, item description, size
  • Submission designation (if available, e.g. broker identification, etc.)
  • Number of items per package / box
  • Numbering
  • For rolled goods:
    • Specification of the paper weight
    • Specification of the gross form dimensions (e.g. 406 mm x 24 ’). Sample form see attachment.

3. Packaging

3.1 Specifications

  • Sufficient, secure, environmentally friendly and recyclable packaging must be selected for all shipping methods.
  • Transport damage due to inadequate packaging will be borne by the sender.
  • Use only single-use, recyclable packaging material.
  • Particularly when using foil to secure pallets, it must be ensured that labels can be disposed of with the same material.
  • The disposal of packaging materials that do not meet this standard or the additional work (e.g. separation of recyclable materials, etc.) is at the expense of the sender (€ 25 per pallet).

3.2 Packaging types

3.2.1 Cardboard

  • Stackable goods are to be sent in standard cardboard boxes and packed allowing optimal use of the pallets.
  • The maximum dimensions mentioned above must not be exceeded (see also 2.5.3 Pallet dimensions).
  • The pallets must never exceed dimensions. The costs of re-packing are at the expense of the sender (€ 25 per pallet).
  • In order to enable an efficient inspection of incoming goods, the cardboard boxes must be stacked in such a way that a quantity check is possible by counting the cardboard boxes.
  • When packing cardboard boxes, it is essential to ensure that they only contain uniform container sizes of the same item.
  • Mixed boxes are not permitted!
  • If different box sizes are used for an item, the boxes must be clearly visible from the
    outside and labelled with the correct quantity! This must also be stated on the delivery
  • When using covering boxes, the box may only contain items with the same label, too.
  • Cardboard boxes must always be protected from moisture by a suitable packaging.

3.2.2 Cardboard container / Euro pallets

  • The printed matter must be bundled with rubber bands or paper bands.
  • For further machine processing, the products are to be delivered possibly without inter-
    lacing. For processing on the saddle stitcher, delivery of bar commodities is preferred.
  • An intermediate cardboard layer must be used for each material layer.
  • The use of different versions / material codes per cardboard container or Euro pallet are
    only permitted by prior consultation.

3.2.3 Rolls

  • The inner roll core diameter will be specified on an order to order basis.
  • When using other roll cores, the form waste, which is the difference between the used and
    the prescribed roll core, will be at the expense of the senders account.
  • A separate sample roll (approx. 250 – 500 copies) for each paper type must be enclosed
    with each shipment and labelled accordingly.
  • Alternatively, a box of stacked goods can also be supplied as a print sample.
  • In the event of tight deadlines, the stacked goods / sample rolls can also be sent in
  • The pallets must never be overpacked. The expense of repacking is borne by the sender.

4. Final clauses

  • GNC TCS TECHNOLOGIE, CARDS & SERVICES GMBH or TCS CARDS & SERVICES GMBH always accepts your shipments with reservations.
  • Only the quantity of delivered units (pallets, rolls, etc.) is confirmed with the freight carrier.
  • The quantity and article check is then carried out based on the delivery note.
  • External damage must be countersigned on the waybill by the freight carrier.
  • It is important to ensure that our transport and packaging regulations are adhered to.
  • All additional costs resulting from non-compliance are borne by the supplier.
  • Furthermore we reserve the right to charge the responsible entity for the administrative costs incurred. If you have any questions about our transport and packaging regulations, please contact the warehouse / shipping department before the shipment is dispatched.

Labelling / Stamping Advance Delivery (Example)

Labelling Rolled Goods (Example)